1. “Blust On FZE (as per the Trade License)” maintains the Website “https://ae.blust-on.com“.
  2. “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  3. ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
  4. ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
  5. ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
  6. ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  7. ‘’User is responsible for maintaining the confidentiality of his account’’
  8. Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt

Cancellation Policy

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Refund Policy

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Shipping Policy

Shipping & Delivery Information
At Blust On UAE, we strive to ensure a smooth and efficient shipping experience for all our customers. Please read the following shipping policy carefully to understand how we handle deliveries.

Where We Ship
United Arab Emirates (UAE): We offer shipping to all cities across the UAE.
International Orders: Currently, international shipping is available only on a case-by-case basis. For customers outside the UAE, please contact us to discuss shipping options and receive a customized shipping quote.
Shipping Methods & Delivery Time
UAE (Local Orders): Orders within the UAE are shipped via third-party courier services and typically delivered within 1 – 2 working days.
International Orders: Shipping timelines vary by destination. Estimated delivery is typically 7 – 10 working days, but exact timeframes will be discussed when arranging the shipment.
Shipping Charges
B2B Orders (Wholesale & Professional Clients in UAE):
Free delivery across the UAE for all B2B orders.
B2C Retail Orders (General Customers in UAE):
Flat shipping fee of AED 30 + applicable taxes for all orders.
International Orders:
Shipping costs will be calculated on a case-by-case basis depending on the destination and courier fees. The final shipping cost will be communicated before processing the order.
Important Notes
To avoid delays, please ensure that you provide a complete and accurate shipping address along with your contact details at checkout.
Orders are processed within 24 hours of confirmation, and you will receive a tracking number once your order is dispatched.
Shipping times may vary during public holidays, promotional periods, or unforeseen delays caused by courier services.
For any inquiries regarding your shipment or to discuss international shipping options, please contact our customer support team.

Thank you for choosing Blust On !